Refund policy
Last updated: August 2025
At Pawora, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.
Returns
Customers may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
- The return request must be approved by our support team before the item is returned.
To initiate a return request, please contact:
Please include your order number and a detailed description of the reason for the return.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for all return shipping costs.
Original shipping costs, if applicable, are non-refundable.
We recommend using a trackable shipping service, as Pawora is not responsible for returned packages lost during transit.
Non-Returnable Items
Returns may not be accepted for:
- Used products
- Products damaged by the customer
- Products returned without original packaging
- Items marked as non-returnable
- Products returned without prior authorization
We reserve the right to deny any return request that does not meet the requirements of this policy.
Refunds
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, refunds will generally be processed within 5–10 business days.
Approved refunds will be issued using the original payment method whenever available and applicable.
Refund processing times may vary depending on banks, payment providers, or cryptocurrency payment processors.
Refund requests submitted after a chargeback or payment dispute has been initiated may not be processed until the dispute has been fully resolved.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please send:
- Your order number
- Clear photos of the item
- A description of the issue
to:
After reviewing the information provided, we may offer a replacement, store credit, partial refund, or full refund where appropriate.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
To request a cancellation, contact:
as soon as possible after placing your order.
Delivery and Fulfillment
Products sold through Pawora may be shipped from international fulfillment centers and supplier warehouses.
Delivery times displayed on our website are estimates only and are not guaranteed.
Pawora is not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- Holidays
- Supply chain disruptions
- Events beyond our reasonable control
Limitation of Liability
Pawora shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, services, website, shipping providers, or fulfillment partners.
Our maximum liability shall not exceed the amount paid by the customer for the product purchased.
Policy Changes
We reserve the right to update, modify, or replace any part of this Refund & Return Policy at any time without prior notice.
Any changes become effective immediately upon publication on this website.
Contact Information
For questions regarding returns, refunds, cancellations, shipping issues, or general support, please contact:
Response Time: Within 24 Hours